Family-owned · Salt Lake City Local

Terms & Conditions

Name: Magic Castle Cleaning
Address: 2825 E Cottonwood Pkwy #500, Salt Lake City, UT 84121, USA, Salt Lake City, UT, US
Telephone: (801) 618-2548
Rating: 4.8

Please read these terms before booking a cleaning service with us.

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What this involves

By using this website to book a service, you agree to be bound by these terms and conditions. If you do not agree, we recommend you do not book with us. These terms exist to protect both you and our cleaning providers — and to make sure there are no surprises on either side.

Booking Confirmation

Submitting a booking request online does not guarantee your spot for that date and time. We will follow up by phone or email to confirm your appointment. If you do not receive a confirmation, your booking is not yet secured. Questions? Reach our team through the contact page.

Our Cleaning Providers

Every provider we send to your home has been properly vetted before joining our team. We hold all providers accountable to our standards of conduct and quality of work.

Vetted Before Onboarding

All providers go through a screening process before they ever enter a client's home. We do not place anyone we would not trust ourselves.

What They Bring

Providers bring their own cleaning supplies and equipment. If you have specific products you prefer — due to allergies, pets, or personal preference — let us know and they will use yours instead.

Conduct on the Job

Providers are expected to be punctual, professional, and respectful of your home and belongings at all times. Any concerns should be reported to us promptly.

Service Fees & Quotes

Quotes are based on the information provided at the time of booking. We have years of experience estimating job scope, but the actual condition of a home can affect the final price. If our provider arrives and finds the scope of work is significantly greater than anticipated, we will call you before proceeding. If we are unable to reach you and the provider cannot safely complete the job within the quoted parameters, they will need to leave — and the cancellation fee will apply. On-site quote adjustments that are agreed to will be reflected in your final charge. Your card is not charged until after the appointment is completed; however, a hold is placed on your card 48 hours prior to your booking to confirm funds are available.

Payments & Refunds

01
Card Held 48 Hours Before
A credit card hold is placed 48 hours before your scheduled appointment to verify funds. No charge is made until after the service is completed.
02
No Refunds Issued
We do not issue refunds. If anything isn't right, just point it out in the final walkthrough so the cleaners can make sure you're 100% happy before they leave.
03
Recurring Discounts
Recurring service pricing takes effect after your first cleaning. The initial visit is billed at the standard rate.
04
Annual Rate Adjustments
Client rates may be adjusted for changes in frequency, address, household size, or scope. Annual increases will not exceed 10% of your current rate.

Cancellations & Lockouts

The client is responsible for ensuring our providers can access the property on the scheduled service day. If the team arrives and cannot gain entry, we will attempt to reach you for up to 30 minutes. If contact is not made within that window, the appointment will be skipped and a cancellation fee will be charged. Magic Castle Cleaning is not liable for damages or theft if the client chooses to leave a door unlocked, place a key under a mat, or use any other unsecured entry method. We strongly recommend a lockbox or coordinated key handoff for recurring clients. You can discuss access arrangements when you reach out to us.

What We Cannot Clean

For the safety of our providers and the integrity of your home, there are certain conditions and tasks that fall outside our scope.

Biohazard Conditions

We cannot service hoarding homes or any areas containing human or animal body fluids, blood, feces, vomit, urine, cat litter boxes, or bird cages. These require specialist remediation services.

Height & Heavy Items

Providers will not climb higher than a step stool or work outside the home's interior. They cannot move objects weighing more than 35 pounds. If you want areas behind heavy furniture cleaned, please move items before the appointment.

Disconnected Utilities

We reserve the right to decline service if electricity, heat, or water are not functioning at the property. Safe working conditions are required for every visit.

Outside Our Service Scope

We do not offer remediation, area rug cleaning, upholstery cleaning, or mattress cleaning. Our deep cleaning service and move-out cleaning cover a thorough interior clean within these boundaries.

Holidays & Scheduling

Magic Castle Cleaning does not operate on statutory holidays. If your scheduled cleaning falls on a stat holiday, we will contact you in advance to reschedule at a time that works for you. Rate adjustments may be made at any time during the year if there are changes to your service frequency, address, number of occupants, or the condition of your home — including a remodel, significant addition of furniture, or similar change.

Questions About These Terms

Something unclear? We would rather answer a question than have a misunderstanding.

Call (801) 618-2548